Manage your enemies?
Do we have enemies? No, we have have foils – people who put our best qualities and our most embarrassing in stark relief....
11 May, 2021
Keeping cool with very difficult people
I once worked with a man named Charlie, who was senior to me and did not suffer from low self-esteem....
21 March, 2021
A story about a guy who was irritated with his boss
Josh had ambitious strategies and goals. But he kept getting sidetracked by intense irritation with his boss....
14 March, 2021
Never reason with a bully
On a good day, our boss was a bully. But she taught me a valuable lesson: never reason with a bully....
09 March, 2021
How to negotiate with anyone
How do we deal with unreasonable people in volatile situations? Negotiate. And we need really good tools....
09 February, 2021
How to handle hecklers (at work)
A good comedian doesn’t wait to be heckled and hope for the best. No, they’re ready for it....
31 July, 2020